Wendy Mencel is a graduate of the esteemed Etiquette and Leadership Institute, Athens, Georgia, and is a Certified Etiquette Consultant. The Etiquette and Leadership Institute is affiliated with the prestigious Protocol School of Washington. She holds an Honours BA (political science) from York University, and a Masters of Divinity from Huron University College at the University of Western Ontario. Wendy worked for a decade in the pharmaceutical industry in sales and sales training servicing areas in Toronto, Vancouver and London. In addition to her pharmaceutical experience, Wendy was the co-owner of a small business in Southwestern Ontario establishing a valuable market presence by providing excellence in customer service. Wendy is an ordained Anglican minister who has a track record of growing parishes with dynamic sermons, lots of laughter and great programming. Her specialty is children and youth ministry initiatives. It is her work with young people that inspired her to investigate the opportunity to provide etiquette, protocol and leadership training in a classroom format or through individual tutoring. She is passionate that success through civility is key for all individuals to live a life full of abundance.
John Mencel is a graduate of the renowned International School of Protocol, Hunt Valley, Maryland and is a Certified Protocol and Civility Consultant. John holds an MBA from Dalhousie University as well as undergraduate degrees from the University of Western Ontario and the University of Windsor. He is a Fellow of the Institute of Canadian Bankers (F.I.C.B.) having successfully completed the requirements of the Professional Banking Program. John enjoyed a 30 year career with Bank of Montreal before his retirement. In his role as Vice President, he successfully led a team of some 350 individuals in providing both business and personal banking services in Southwestern Ontario. His experience included relationships with large corporations whose borrowing needs ranged from $20 million to $100 million. Post retirement he worked with a Private Bank guiding high net worth individuals in areas of investment management, business succession, philanthropy, estates, and trusts. John is experienced in Strategic Planning and change management . He has also been active in the community, serving for 6 years on the Board of Governors of Fanshawe College (1st Vice Chair), the Board of Trustees for Junior Achievement, JDRF, Chair of an Ontario Disaster Relief Fund (tornado relief) and numerous other not for profit organizations. More recently he led the development of a long term Strategic Plan for the Anglican Diocese of Huron. In 2012 John achieved a lifelong dream, completing America’s Great Loop Cruise with his son James. This 9 month almost 6000 mile boating adventure saw them navigate the Great Lakes to Chicago, down the US inland waterways to the Gulf of Mexico, around the southern tip of Florida, and then up the Atlantic seaboard to return home. Throughout his career John routinely saw people promoted who possessed refined soft skills such as memorable etiquette. He is a true believer that our actions speak louder than words, and attention to soft skills is a must for any individual who wants to excel in life.
Director of Protocol
Heather, the newest member of our team, brings truly international expertise to the Canadian School of Protocol & Etiquette.
Heather served as Personal Attaché to His Serene Highness Prince Albert II of Monaco, working within the Royal household, overseeing Royal events and wait staff, representing HSH at various international charitable events, and receiving and writing correspondence on behalf of the Sovereign Prince. Her responsibilities included organizing gala events and large dinner parties, attending to protocols, themes, transportation, entertainment, VIP guest selection, keynote speakers selection, dinner and complementary wine selections, floral centerpieces, lighting, invitations, silverware, dishware and art de la table.
Heather serves as Ambassador to the Ritz-Carlton, Montreal. She provided overall event management for the highly acclaimed “Ritz Centennial Gala”. She has provided protocol, production and event management to such organizations as the World Music Awards, Hotel de Paris, the Laureus World Sports Awards at the Grimaldi Forum, Monaco, the NHL Hockey Hall of Fame, and the CFL Grey Cup. Earlier in her career, Heather was also an Account Executive at Communique Incentives Inc., planning international travel incentives and corporate events for Fortune 500 companies.
She speaks French and English, and is skilled in Spencerian Penmanship.
Heather is a professional and gracious world class protocol and etiquette expert, with a level of expertise and experience unmatched within Protocol consultancies in Canada. She believes elegance is an attitude, and loves refinement in everyday life.